Support Hub

Charge a Saved Credit Card

Click on Manage / Credit Card to get to your Credit Card page:

  1. Locate the card that will be charged

  1. Click on the drop-down button on the left-hand side of the screen
  2. Click on “Charge” to open the tab
  3. Change the order number if needed
  4. Add the amount of the transaction
  5. Add references if required
  6. Check the confirm box
  7. Click Purchase to complete the transaction, or…
  8. Click on “Pre-authorize” to process a pre-authorization on the card

If the transaction is approved a confirmation message is displayed and the balance of the account is updated. If it is declined an error message will be displayed containing the reason why the transaction was not approved.

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Please check other articles or open a support ticket.