Payment States

Pending Transfer Notification - Pending vs In-progress vs Complete#

The "Pending Transfer" notification is designed to notify users on an account when a new funds transfer is initiated in the portal.  For example, if there are multiple users on the account, all users signed up to receive notifications would receive this to be aware of the account activity.

These transfers are moved into "In Progress" only once the transfers are processed.  This is done between 3pm and 4pm each business day (Monday to Friday excluding holidays).  Once the transfer is accepted by the bank the status is updated to Complete.

There is no further action required by you once the funds transfer has been created, unless the account is setup to require multiple approvers on a funds transfer.  In this case the transfer will need to be approved before it can be processed and moved into the "In Progress" state.

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