Support Hub

Refund a Credit Card

It is possible to process a full return of the transaction or a partial return. To do this:

  1. Select Activity and click on “Card Transfer”
  2. Locate the card transaction that you would like to return
  3. Click on the drop-down button on the left-hand side of the screen to open the transaction options
  4. Click on “Actions” to open the tab
  5. Click on “Return”

  1. Review the information
  2. Edit the order number if needed
  3. Check the confirm box
  4. Click on “Return” to process a full return
  5. If you would like to process a partial return, change the amount of the “Amount” field before clicking on “Return”

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