Client Stories

Discover how others are enhancing their business processes, and find out how you can do the same.​

When I went looking for a payment processing solution, I had no idea how slick, easy, and convenient Peloton would be. Using Peloton allows me to focus on other aspects of my business without worrying about vendor payments.

– Bruce Boivin, Bruce Boivin Insurance and Financial Services

Case Study

Auto Body Shop Reduces Transaction Fees by 30%

Client Overview

An auto repair shop in British Columbia, generating $800,000 in annual revenue with eight employees, struggled to manage payments efficiently. Rising transaction fees and cumbersome manual processes were draining time and money, making it difficult to maintain financial stability.

The Challenge

The shop faced three pressing financial obstacles:

  • High wire fees – Cross-border transactions with U.S. suppliers cost $40 per wire, adding up to significant monthly expenses. 
  • Cumbersome payment workflows – Manual data entry and supplier follow-ups wasted valuable time and increased the risk of errors. 
  • Costly banking fees – Maintaining a payroll holdings account came with a $60 monthly fee, plus additional charges for employee payments. 

 

These challenges made it difficult for the shop to optimize cash flow and strengthen supplier relationships. 

The Solution

By switching to Peloton’s Payments Platform, the shop streamlined payment processes while dramatically cutting costs. 

  • Lower Transaction Fees – Peloton’s Platform significantly reduced fees associated with international payments. 
  • Automated Payment Workflows – Eliminating manual entry saved time and minimized errors.

The Result

Conclusion

By integrating Peloton’s Payments Platform, this auto repair shop transformed its financial operations—optimizing transactions, boosting efficiency, and securing long-term savings.

 

Looking for a smarter payment solution? Contact Peloton Technologies today!

The rates are competitive, but overall, they are just a lot more in tune with technology than our previous provider. We don’t really have to worry about anything and we have a lot more flexibility in payment processing. It greatly takes the burden off the store owner to process payments.

– John Haswell, Owner, Quality Red Tag Floors ​

Case Study

General Contractor Improves Collections, Saves Costs, and Strengthens Client Relationships

Client Overview

A Winnipeg-based general contractor, with $1 million in annual revenue and a team of 15 employees, struggled with limited payment options and inefficient financial processes. The lack of flexibility in client payments was delaying deposit collection and hindering cash flow.

The Challenge

The contractor identified three major roadblocks: 

  • Limited Payment Options – The inability to accept Visa or Mastercard meant losing potential clients who preferred these payment methods. 
  • Lack of EFT & ACH Support – The business needed a reliable way to handle larger transactions seamlessly. 
  • Complicated Reconciliation – Inefficiencies in syncing invoices and payments increased administrative workload. 

 

These financial challenges were slowing down project timelines and affecting customer relationships.

The Solution

By partnering with Peloton Technologies, the contractor leveraged the Payments Platform to transform its operations: 

  • Credit Card Processing – Enabled Visa and Mastercard transactions, making deposit collection easier. 
  • EFT & ACH Integration – Allowed smooth payment handling for larger transactions. 
  • QuickBooks Online Connectivity – Automatic syncing of invoices and payments simplified reconciliation. 
  • Centralized Financial Management – Consolidated accounts payable and receivable for better cash flow tracking.

The Results

Conclusion

Peloton’s Payments Platform helped this general contractor transform its financial operations, improve client relationships, and unlock cost savings—positioning the business for continued success. 

 

Looking for a streamlined payment process? Contact Peloton Technologies today!

The fees we paid for just a few dozen transactions each year were extraordinary. After switching to Peloton, our fees have been cut in half or less.

– John Brett, CEO, Delta – X

Case Study

Streamlining Payments for a Growing Events Business

Client Overview

A small, Vancouver-based event management company with four employees and annual revenues between $500,000 and $1 million faced challenges in managing supplier payments efficiently. The company organizes high-profile events and collects large sums from clients, which must then be distributed to various vendors, including caterers, lighting specialists, and venue providers.

The Challenge

Before adopting Peloton, the company struggled with: 

  • Limited Payment Flexibility: Their American Express (Amex) limit was too low to cover all supplier payments. 
  • Manual Transfers: They relied on multiple Interac e-Transfers, which had transaction limits and were time-consuming. 
  • Missed Rewards Opportunities: They wanted to maximize Amex rewards but could only fund a portion of their payments through their card. 

The Solution

Peloton’s Payments Platform and Bill Pay by Card program provided a seamless way for the company to streamline its payment processes while earning reward points and holding on to cash float at the same time. The client adopted a hybrid payment strategy: 

  • Amex-Funded Transactions: The company funds its Peloton account with Amex up to the limit, allowing them to earn rewards. 
  • Bank Account Transfers: They seamlessly top up their Peloton account with funds from their bank account to pay vendors efficiently. 
  • Integrated Portal Management: The platform allows the company to manage all outgoing payments from a single interface. 
  • Flexible Fee Structure: A combination of a monthly platform fee and per-transaction fees ensures cost efficiency, with 10 free transfers per month included.

The Results

Since implementing Bill Pay by Card and the Peloton Platform, the company has experienced significant improvements: 

  • Time Savings: Payments are now centralized, reducing administrative burden. 
  • Better Cash Flow Management: They can strategically use Amex for rewards while handling larger transactions via bank transfers. 
  • Scalability: The system supports their growing business, allowing them to handle multiple events seamlessly. 

Summary

By leveraging our Platform’s flexibility and our lucrative Bill Pay by Card program, this small but growing event management company has optimized its supplier payments, improved financial efficiency, and positioned itself for future growth. This case highlights how businesses with limited payment flexibility can benefit from an integrated payment solution that balances credit card funding with traditional banking transactions. 

Peloton handles the side of business that most don’t like to manage, and they make it simple.

– Steve Pearce, Senior Director of Operations, leftBrain

Case Study

Transforming payment operations for a busy Victoria restaurant

Client Overview

This well-loved, family-owned pub in Victoria, BC has been serving locals and visitors for years. As a busy restaurant, they needed a reliable, efficient, and cost-effective payment solution that could keep up with their fast-paced environment.

The Challenge

Initially the pub used a payment system that wasn’t the right fit for their needs. It lacked the flexibility and efficiency they required to streamline orders, payments, and overall operations. They needed a solution that could keep up with high volumes while making transactions easier for both staff and customers.

The Solution

Peloton Technologies’ local representative, who was already an active part of the community, spent time at the establishment, getting to know the family and their unique business needs. Seeing an opportunity to improve their payment experience, Peloton guided the owners through a seamless transition to a better system.

 

At first, the restaurant operated with a Clover Flex, but as the device aged, the Peloton rep introduced them to the Clover Station Duo. Along with this upgrade, they were given a demo of the Clover Dining App, which allowed servers to take orders tableside. The team at the pub immediately saw the benefits and decided to implement two Clover Station Duos—one for the pub and one for the lounge.

The Results

  • Seamless Order Management: No matter where the order is placed, the machine sends food requests to the kitchen on the same printer, reducing errors and improving efficiency.
  • Table-Side Ordering: The Clover Dining App enables servers to take orders right at the table, speeding up service and enhancing the guest experience.
  • Cost Savings & Better Value: With Peloton, the pub owners are now paying less for their payment services while getting significantly more value in return.
  • Ongoing Local Support: The Peloton representative continues to check in regularly, ensuring everything runs smoothly and providing ongoing support.

Summary

This client has now been with Peloton Technologies for over five years, benefiting from a strong relationship built on trust, local support, and industry expertise. Thanks to Peloton’s hands-on approach and powerful payment solutions, the restaurant now operates with greater efficiency, lower costs, and improved customer service.

Peloton offers accurate, efficient, and affordable payment solutions – perfect for small business transactions!

– Nelly Van Berlo, President, Nellco Inc.

Case Study

Reliable point-of-sale payment solutions for a remote business

Client Overview

In this small coastal community 1.5 hours west of Victoria, BC, there is just one restaurant serving locals and visitors. Despite its small size, the business needed a payment solution that worked in a remote area with limited connectivity.

The Challenge

The restaurant’s location posed unique challenges: no cell service and unreliable WiFi meant they required a stationary terminal that could stay connected via dial-up internet. Additionally, with two business partners involved, it was essential that both owners felt confident in the payment system.

The Solution

A Peloton representative first met one of the owners for coffee in Victoria. Upon learning that there was a second partner, the rep made the three-hour round trip to meet them in person. When he arrived, the second owner was out surfin so, while waiting, the Peloton rep even helped by stirring the soup! When the owner returned, still in his wetsuit, he signed the paperwork on the spot.

 

Understanding the restaurant’s specific needs, Peloton provided a simple but effective payment solution that ensured seamless transactions despite the remote conditions.

The Results

  • Reliable Connectivity: A stationary terminal was installed to maintain connection via dial-up, ensuring consistent service despite limited internet options.
  • Hands-On Support: The Peloton representative continued to visit the restaurant periodically to check in and provide assistance.
  • Tailored Solutions for Small Businesses: Despite being a small operation, the restaurant received the same level of service and care as larger businesses.
  • Long-Term Relationship: The restaurant remained a satisfied Peloton client for five years.

Summary

Peloton Technologies understands that every business—no matter how small or remote—deserves a reliable payment solution. This case study highlights the company’s dedication to personalized service, ensuring businesses of all sizes have the tools they need to succeed.

Peloton is a really interactive company, and they work with you and they grow with you.

– Carla Tadla, Executive Director, Victoria’s Children Choir

 

We execute various transactions including EFTs and wire transfers within Canada, to the US, and overseas. All these processes are now seamlessly integrated into the Peloton platform.

– Fabian Wolk, CEO, Rockland Scientific

Looking for a smarter way to manage your business payments?

Contact Peloton Technologies today.