Troubleshooting Guide – Sync, Reboot, Reset

Sync Secure Processor & Update Payment Diagnostics#

1. On your device, open the Help app
2. Tap the 3 line icon (top left) to open the menu
3. Tap Diagnostics
4. Tap Secure Processor Diagnostics
5. Tap Sync Secure Processor
6. Go back to the menu in Step 2, tap Payment Diagnostics

The secure processor will update automatically, and you will see a
message at the bottom of the page when it’s complete.
See screenshots below.

Hard Reboot#

1. Hold the power button down for 30-40 seconds
2. Device will shutdown, release the power button
3. Press the power button again for 3-4 seconds to power the device back on
4. The device will reboot slowly, showing only the Clover logo on the screen (this may take a couple of minutes)
5. When prompted, enter your passcode (or tap Quick Access) to continue using your Clover Flex as usual!

Factory Reset#

1. On your device, open the Settings app
2. Scroll down to the Personal section, tap Reset
3. Tap Factory data reset
4. Tap RESET DEVICE
5. Enter your Clover admin passcode to confirm reset, tap NEXT
6. Tap ERASE EVERYTHING
7. The device will restart (this may take a couple of minutes)

After Reset - Configure Device#

1. Select a language for this device (follow prompts)
2. Connect to a network (Mobile data, Wi-Fi or Ethernet)
3. Enter the eight-digit activation code for this device

   • Code can be found on your Clover Dashboard
   • Code will be sent to the Owner account email address upon reset

4. Be patient while your device updates & installs apps
5. Print the test receipt, or continue
6. Select software plan

   • The previous plan you had selected will have a YOUR PLAN ribbon, so you can easily reselect

7. Follow prompts to customize settings
8. You’re all done and ready to use the device again!

See screenshots below.