There are several reasons you may need to replace or return a POS device such as damage, upgrading to a newer model, or completing your contract.
To begin the process, please contact our support team at support@peloton-technologies.com.
What to Expect #
- Returns:
Our support team will request a shipping label for the device being returned. Once received, you’ll simply need to schedule a pickup time with the shipping company.
- Replacements:
If you're requesting a replacement, our team will also arrange for a new device to be shipped to your business location.
Troubleshooting First #
If your device isn’t working properly, we recommend following our troubleshooting guide before requesting a replacement: