Here are some Frequently Asked Questions. For in-depth how-tos, please visit our Support Hub
Clover Flex:
Open the back of the device where the printing paper is loaded, remove the paper roll, and you will see the serial number labelled as "S/N", and beginning with a "C".
Clover Mini:
Open the back of the device where the printing paper is loaded, and flip down the plastic coil/roll. The serial number is listed on the coil/roll, labelled as "S/N", and beginning with a "C".
You can locate your Merchant ID (MID) in several locations:
Your Merchant ID (MID) is 11 digits, and generally begins with a "2" or "3".
Occasionally, a Clover Flex may enter a state referred to as hibernation mode. While the device will still have a full battery (especially if it has been connected to a charger continuously), it may not power on. Before contacting our technical support team, please attempt the following steps for a hard reboot:
1. Disconnect the Flex from the charger.
2. Press and hold the Power button on the right side for 30-40 seconds.
3. Release the button for 5 seconds.
4. Press and hold the Power button again until the Clover logo appears on the screen.
If the Clover logo appears, the Flex should reboot successfully. If it does not work initially, please try the process again (ensuring you hold the button down for at least 40 seconds). If the issue persists after multiple attempts, please reach out to support at support@peloton-technologies.com for further assistance.
If the Clover is not powering on and is displaying a black screen, the issue may be related to a faulty charger. To troubleshoot this, please refer to our step-by-step guide in the tab above to Hard Reboot the device. If the device still does not turn on, it may be defective. In this case, please reach out to our Support Team at support@peloton-technologies.com or call 1-800-723-8108.
Clover has implemented some changes regarding who is authorized to modify your service (software) plan. Going forward, only the Owner account will have the ability to make this change.
Login to the Clover Dashboard, as the Owner account.
Click Account & Setup (left side menu)
Click Service Plan (under Billing & Statements)
Select your plan, click Change Plan.
Follow prompts to authorize the change.
The Peloton Payments Platform provides an overview of all your accounts with a new and enhanced interface. Everything was redesigned to give you quicker and more intuitive access to your payment tools. The portal also offers new reporting tools and better user management to allow you to provide the right access to each member of your team. Simply put, it’s the easiest, most efficient way to manage your payments.
Log in to My Account and click on the Peloton Portal button on the home page to start the transition (not to worry, all of your transactions and information will be carried over). If you’re already signed up for the Peloton Payments Platform and have forgotten your password, click on the “Forgot Password?” button to reset your password.
If you don’t have a Peloton Payments Platform login, please contact support@peloton-technologies.com
Please send an email to support@peloton-technologies.com along with your First Name, Last Name and the Company Name. We will be happy to create a login for you.
No. You’ll find all the information that was available in My Account in the new Peloton Payments Platform, including your transaction history, cards, bank account, and schedules previously created.
No, you will need new user credentials to access the Peloton Payments Platform. To request a new login, send an email to support@peloton-technologies.com along with your First Name, Last Name and the Company Name.
Yes! Currently, we’re supporting Quickbooks & Xero. Please contact sales@peloton-technologies.com for more.
Roles are groupings of privileges. The Administrator has access to all features and settings of the Peloton Payments Platform. The Standard role gives the user access to all the features and limited access to settings such as editing users. The Limited role only allows the user to view the information available in the platform. You can find all the details of the privileges assigned to each role by clicking here.
Yes, though you will need to be logged in as an account administrator. For security reasons, $30,000 is the highest limit that can be set in the platform. If you need a higher limit, please contact our support team at support@peloton-technologies.com.
If you don’t have a Peloton Payments Platform login, please contact support@peloton-technologies.com
Yes, and you can do so for both cards that are and are not on file.
Yes, in the Manage and Card sections. You can also schedule credit card payments and run pre-authorizations.
“Purchase” will process a confirmed transaction or sale.
“Pre-authorize” will place a temporary hold on your customer’s credit card that can be captured partially or in full in the future based on a projected sale amount. For example, a hotel or car rental company can hold a deposit for a rental.
You will need to send invoices by email to finance@peloton-technologies.com. In the future, you’ll have the ability to sync your Peloton account with accounting software such as Quickbooks Online and Xero!
Adding a bank account will allow you to transfer funds to or from your Peloton Account. Without a bank account you will not be able to fund your Peloton Account or send payments to your suppliers/contractors or employees.
Yes! This is a new feature in the Peloton Payments Platform.
Yes, in the Funds Transfer menu. Be sure the Supplier has been added to the system first.
Yes, as long as you have the necessary information on hand.
Yes! The Peloton Payments Platform includes the ability to schedule EFTs (Electronic Funds Transfers) and credit card payments (Card Transfers) in advance. These may be one-time payments or recurring payments.
Victoria, B.C, Canada
info@peloton-technologies.com
1-800-723-8108
