All of your transaction data - including payments, tips, fees, commissions and reserves - is available on your Peloton dashboard.

Once you have logged into your Peloton dashboard, go to the Activity menu to select:

• Card Transfers to view card transactions
• Account Transfers to view commission fees
• Bank Transfers to view settlements to your bank account. Funds from sales settle within two business days, less fees, commissions and reserves. Reserves are 1% and show as the difference between your balance and available balance.

Note: Transactions between November 27 and December 1 may appear out of sequence.

Peloton collects a reserve of 1% of daily total transactions. This reserve stays in place for 30 days following the event end date to offset any chargebacks that may occur after the market closes. Reserves show in your Peloton Platform as the difference between your balance and available balance.

Funds will settle into your bank account within 2 business days, however you will have instant visibility into your transactions in the Peloton dashboard. You will see all data – including payments, tips, fees, commissions and reserves - in the Peloton dashboard. Reserves show as the difference between your balance and available balance.

The account balance is the amount in your Peloton account. With every transaction that is processed, your balance increases and with each settlement that is paid out to your bank account, the balance decreases.

Each day, you will see the account balance go up during the market as you make sales and go down as commission fees are transferred, and settlements are made.

Throughout the market you should always see a positive balance which will reflect the reserve. After the market, the reserve will eventually be released, and the remaining balance will be settled to your bank account.

Each business day, funds will be transferred to the bank account you provided during registration. The amount of funds transferred corresponds to transactions that took place approximately two days prior, less fees, commissions and reserves. The exception is Thursday and Friday transactions, which will be transferred on Monday and Tuesday of the following week, respectively.  

Each vendor established a commission rate with the organizers of the Shipyards Christmas Market, Parfait Productions. Peloton deducts and transfers event commissions to Parfait Productions prior to settling vendor funds. If you have questions about your commissions, please reach out to Parfait Productions at: Erin@shipyardschristmasmarket.com

Devices must remain onsite and locked within your stall when you are not present. Shipyards retain security to monitor the site when the market is not open.

Peloton is the chosen payments partner for the Shipyards Christmas Market. It is required that vendors select from and use the hardware and software payment options provided by Peloton throughout the event. 

Each device will come with an initial roll of paper. Additional paper will be available for purchase at the Shipyards HQ. If you are having trouble accessing paper onsite, please submit a support request at peloton-technologies.com/shipyards

The days transactions are batched at 11pm PT. Any transactions processed after 10:30 pm PT may be pushed into the next day's batch. 

Once registered, you can find the Shipyards Market Event Agreement in My Dashboard under Info >> Legal. If you still have questions, please submit a support request at peloton-technologies.com/shipyards  

Yes, we have boots on the ground. If you need support, please submit a support request ASAP at peloton-technologies.com/shipyards 

There are replacement costs, ranging from $380 to $700, depending on the device you are using. It’s important to use the protective cover, place the desktop devices appropriately and lock your stall when you are away

If you require further support and tips for protecting your device, please submit a support request at peloton-technologies.com/shipyards

There is a central HQ hut at the Shipyards Christmas Market, which will be the designated location for all device returns. To avoid late fees, devices must be returned by 9 p.m. on the last day of the market (December 24) or by 12 p.m. on December 26 if you are returning for tear down.

Pop-up vendors must return the terminals and all peripherals to central HQ by 10 p.m. on the lest day of their set (Tuesday or Sunday).

If cash payments are accepted at the event, they must be recorded using the provided hardware and software. All Clover devices have cash acceptance enabled by default, and this feature cannot be disabled. 

All vendors must upload their inventory no later than five business days prior to the event start date to avoid late fees. Peloton will support you with inventory loading and training.

Any inventory changes or updates made during the market must be submitted through the online ticketing system at peloton-technologies.com/shipyards/support. Requests will be processed within four business hours during market operating times.

Please submit a support request ASAP at peloton-technologies.com/shipyards

On your Peloton dashboard, go to the Activity menu and select Card Transfers.

Set the date range for the period you are interested in.

View all results in the grid (be sure to adjust “items per page” to 1,000 to see all results) and download the results by clicking “export.”

In the excel report, do a “find and replace” on “Tips:” to remove the text and leave just the tip amount in “Column Reference 2.” You will now be able to total tips for specific time period, such as hourly.