You can view your sales data, transactions and history by visiting My Dashboard at peloton-technologies.com/shipyards

Paper will be available for purchase at the Shipyards HQ. You can also request paper by submitting a support request at peloton-technologies.com/shipyards

The days transactions are batched at 11pm PT. Any transactions processed after 10:30 pm PT may be pushed into the next day's batch. 

Funds will settle into your bank account within 24-48 hours, however you will have instant visibility into your transactions in the Peloton dashboard. You will see all data – including payments, fees, commissions and reserves - in the Peloton dashboard. Reserves show as the difference between your balance and available balance.

Each business day, funds will be transferred to the bank account you provided during registration. The amount of funds transferred corresponds to transactions that took place approximately two days prior, less fees, commissions and reserves. The exception is Thursday and Friday transactions, which will be transferred on Monday and Tuesday of the following week, respectively.  

Each vendor established a commission rate with the organizers of the Shipyards Christmas Market, Parfait Productions. Peloton deducts and transfers event commissions to Parfait Productions prior to settling vendor funds. If you have questions about your commissions, please reach out to Parfait Productions at: Erin@shipyardschristmasmarket.com

Peloton collects a reserve of 1% of daily total transactions. This reserve stays in place for 30 days following the event end date to offset any chargebacks that may occur after the market closes. 

Once registered, you can find the Shipyards Market Event Agreement in My Dashboard under Info >> Legal. If you still have questions, please submit a support request at peloton-technologies.com/shipyards  

Peloton is the chosen payments partner for the Shipyards Christmas Market. It is required that vendors select from and use the hardware and software payment options provided by Peloton throughout the event. 

Yes, we have boots on the ground. If you need support, please submit a support request ASAP at peloton-technologies.com/shipyards 

Devices must remain onsite and locked within your stall when you are not present. Shipyards retain security to monitor the site when the market is not open.

There are replacement costs, ranging from $380 to $700, depending on the device you are using. It’s important to use the protective cover, place the desktop devices appropriately and lock your stall when you are away

If you require further support and tips for protecting your device, please submit a support request at peloton-technologies.com/shipyards

There is a central HQ hut at the Shipyards Christmas Market, which will be the designated location for all device returns. Devices must be returned within two hours of market closing to avoid late fees. 

If cash payments are accepted at the event, they must be recorded using the provided hardware and software. All Clover devices have cash acceptance enabled by default, and this feature cannot be disabled. 

Clover Flex:

Open the back of the device where the printing paper is loaded, remove the paper roll, and you will see the serial number labelled as "S/N", and beginning with a "C".

Clover Mini:

Open the back of the device where the printing paper is loaded, and flip down the plastic coil/roll. The serial number is listed on the coil/roll, labelled as "S/N", and beginning with a "C".

Occasionally, a Clover Flex may enter a state referred to as hibernation mode. While the device will still have a full battery (especially if it has been connected to a charger continuously), it may not power on. Before contacting our technical support team, please attempt the following steps for a hard reboot:  

1. Disconnect the Flex from the charger.
2. Press and hold the Power button on the right side for 30-40 seconds.
3. Release the button for 5 seconds.
4. Press and hold the Power button again until the Clover logo appears on the screen. 

If the Clover logo appears, the Flex should reboot successfully. If it does not work initially, please try the process again (ensuring you hold the button down for at least 40 seconds).  

If you continue to face challenges, please submit a support request at peloton-technologies.com/shipyards

Remember to charge your device every night! If the Clover is not powering on and is displaying a black screen, the issue may be related to a faulty charger. To troubleshoot this, please refer to our step-by-step guide in the tab above to Hard Reboot the device. If the device still does not turn on, it may be defective.

If you continue to face challenges, please submit a support request at peloton-technologies.com/shipyards

Please submit a support request ASAP at peloton-technologies.com/shipyards

Please submit a support request ASAP at peloton-technologies.com/shipyards