Whether you're setting up, selling, or troubleshooting, our team is ready to support you - so you can stay focused on making this season a success at the 2025 Shipyards Christmas Market.
These are the most common questions we get from vendors — you might find your answer in seconds.
Clover Flex:
Open the back of the device where the printing paper is loaded, remove the paper roll, and you will see the serial number labelled as "S/N", and beginning with a "C".
Clover Mini:
Open the back of the device where the printing paper is loaded, and flip down the plastic coil/roll. The serial number is listed on the coil/roll, labelled as "S/N", and beginning with a "C".
You can locate your Merchant ID (MID) in several locations:
Your Merchant ID (MID) is 11 digits, and generally begins with a "2" or "3".
Occasionally, a Clover Flex may enter a state referred to as hibernation mode. While the device will still have a full battery (especially if it has been connected to a charger continuously), it may not power on. Before contacting our technical support team, please attempt the following steps for a hard reboot:
1. Disconnect the Flex from the charger.
2. Press and hold the Power button on the right side for 30-40 seconds.
3. Release the button for 5 seconds.
4. Press and hold the Power button again until the Clover logo appears on the screen.
If the Clover logo appears, the Flex should reboot successfully. If it does not work initially, please try the process again (ensuring you hold the button down for at least 40 seconds). If the issue persists after multiple attempts, please reach out to support at support@peloton-technologies.com for further assistance.
If the Clover is not powering on and is displaying a black screen, the issue may be related to a faulty charger. To troubleshoot this, please refer to our step-by-step guide in the tab above to Hard Reboot the device. If the device still does not turn on, it may be defective. In this case, please reach out to our Support Team at support@peloton-technologies.com or call 1-800-723-8108.
Clover has implemented some changes regarding who is authorized to modify your service (software) plan. Going forward, only the Owner account will have the ability to make this change.
Login to the Clover Dashboard, as the Owner account.
Click Account & Setup (left side menu)
Click Service Plan (under Billing & Statements)
Select your plan, click Change Plan.
Follow prompts to authorize the change.
Please select the type of support you need so we can direct your request to the right person:
Have a question that doesn’t quite fit into any other category? Reach out here and we’ll make sure it gets to the right place.
We’ll guide you through selecting the right terminal or hardware for your booth. Whether you’re selling cider or candles, we’ll help you choose the setup that fits.
Is your terminal not connecting, printing, or powering on? Our team can help troubleshoot common hardware issues and keep you running smoothly.
Running low on paper or need extra accessories for your payment device? Let us know what you need and we’ll help you get resupplied.
Having trouble with the submission form or uploading documents? Get help with form issues, broken links, or anything related to the event website.
Victoria, B.C, Canada
info@peloton-technologies.com
1-800-723-8108
