Client Stories

Discover how others are enhancing their business processes, and find out how you can do the same.

Payments Platform

Auto body shop reduces transaction fees by 30%

Payments Platform

General Contractor sees faster collections, cost savings, and improved client relationships

Bill Pay by Card

Streamlining Payments for a Growing Events Business

Point-of-Sale Solutions

Transforming payment operations for a busy Victoria restaurant

Testimonial

– Client, Title, Company

Case Study

Auto body shop reduces transaction fees by 30% with Peloton Technologies’ Payments Platform

Client Overview

An auto repair shop in British Columbia with $800,000 in annual revenue and eight employees faced significant challenges managing its payment processes. The shop needed a solution to streamline operations and improve cost efficiency.

The Challenge

The repair shop encountered three primary obstacles in its payment operations:

  • High wire fees: Sending wires to U.S. suppliers was expensive, costing $40 per transaction. This added up to substantial monthly expenses.
  • Complex and time-consuming processes: Payments involved manual data entry and extensive follow-up with suppliers and banks, consuming valuable time and increasing the risk of errors
  • Costly additional accounts: Maintaining a payroll holdings account through a banking partner cost $60 per month, with additional fees for processing employee payments.

 

These issues hindered the shop’s ability to manage cash flow efficiently and build stronger relationships with suppliers.

The Solution

The repair shop adopted Peloton’s Payments Platform, designed to reduce costs and streamline payment processes. For this client, key features of the platform solution included:

  • Lower transaction fees: The Payments Platform allowed the shop to cut down fees associated with cross-border payments significantly.
  • Streamlined payment processes: Automation reduced manual entry and follow-up tasks, saving time and reducing errors.

The Result

The implementation of Peloton’s Payment Platform delivered measurable benefits:

  1. Cost savings: The shop achieved up to a 30% reduction in transaction fees, leading to substantial savings over time.
  2. Improved cash flow: Faster and more affordable payment processing allowed the business to manage cash flow more effectively, enabling reinvestment in tools, equipment, and staff.
  3. Enhanced supplier relationships: Reliable, efficient payment processes strengthened relationships with suppliers, resulting in better terms and consistent deliveries.

Summary

By adopting Peloton Technologies’ Payments Platform, the auto repair shop successfully addressed its key challenges. The streamlined and cost-effective payment processes not only saved time and money but also empowered the shop to focus on its core operations and growth. Peloton’s Platform proved to be a transformative tool for this small business, highlighting the value of innovative payment solutions in today’s competitive market.

The rates are competitive, but overall, they are just a lot more in tune with technology than our previous provider. We don’t really have to worry about anything and we have a lot more flexibility in payment processing. It greatly takes the burden off the store owner to process payments.

– John Haswell, Owner, Quality Red Tag Floors ​

Case Study

General Contractor sees faster collections, cost savings, and improved client relationships after adopting the Peloton Payments Platform

Client Overview

A general contractor based in Winnipeg with $1 million in annual revenue and a team of 15 employees faced critical challenges in providing flexible payment options to its clients and streamlining operations.

The Challenge

The contractor faced three significant payment-related obstacles:

  1. Limited Payment Options: The contractor could not accept Visa or Mastercard payments, which delayed deposit collection and risked losing clients who preferred these payment methods.
  2. Need for Electronic Fund Transfers (EFTs) and ACH Payments: A reliable method to accept EFTs and ACH payments was essential for handling larger transactions and providing payment flexibility.
  3. Smoother reconciliation: Inefficiencies in reconciling payments with invoices increased the administrative burden of this busy operation.

These limitations impacted cash flow, project timelines, and overall client relationships.

The Solution

The contractor partnered with Peloton Technologies to implement Peloton’s Payments Platform, a comprehensive solution designed to accommodate diverse payment needs. Key features of the Payments Platform for this client included:

  • Credit Card Processing: The Peloton Platform enabled the contractor to accept Visa and Mastercard payments, making it easier for clients to make deposits quickly and conveniently, locking down future projects.
  • EFT and ACH Capabilities: The Platform also supported EFTs and ACH payments, offering clients additional flexibility for settling their bills.
  • Integrated Quickbooks Online connection: The Platform provided seamless integration with QuickBooks Online, allowing for automatic syncing of payments, invoices, and financial data.
  • Consolidated accounts payable and accounts receivable management: The business centralized its accounts payable and receivable processes with Peloton, enabling more efficient tracking and management of cash flow.

The Results

By adopting the Peloton Portal, the contractor achieved the following outcomes: 

  1. Faster Deposit Collection: Accepting Visa and Mastercard payments allowed for quicker collection of deposits, improving project timelines and enhancing cash flow.
  2. Cost Savings: The contractor saved approximately $5,000 annually through the efficiency and cost-effectiveness of the Peloton Platform.
  3. Enhanced Client Satisfaction: Clients valued the flexibility to use their preferred payment methods, leading to stronger relationships, repeat business, and improved overall satisfaction.
  4. Operational efficiency: The integration with QuickBooks Online and the consolidation of accounts payable / receivable significantly reduced the time spent on manual data entry and reconciliation, allowing the business to focus on growing the business.

Summary

With Peloton, the general contractor addressed its payment challenges and significantly enhanced its operations. The Platform’s ability to support diverse payment methods and streamline reconciliation resulted in faster collections, cost savings, and improved client relationships. Peloton Technologies provided a solution that not only streamlined financial processes but also positioned the contractor for sustained growth and success.

The rates are competitive, but overall, they are just a lot more in tune with technology than our previous provider. We don’t really have to worry about anything and we have a lot more flexibility in payment processing. It greatly takes the burden off the store owner to process payments.

– John Haswell, Owner, Quality Red Tag Floors ​

Case Study

Streamlining Payments for a Growing Events Business

Client Overview

A small, Vancouver-based event management company with four employees and annual revenues between $500,000 and $1 million faced challenges in managing supplier payments efficiently. The company organizes high-profile events and collects large sums from clients, which must then be distributed to various vendors, including caterers, lighting specialists, and venue providers.

The Challenge

Before adopting Peloton, the company struggled with: 

  • Limited Payment Flexibility: Their American Express (Amex) limit was too low to cover all supplier payments. 
  • Manual Transfers: They relied on multiple Interac e-Transfers, which had transaction limits and were time-consuming. 
  • Missed Rewards Opportunities: They wanted to maximize Amex rewards but could only fund a portion of their payments through their card. 

The Solution

Peloton’s Payments Platform and Bill Pay by Card program provided a seamless way for the company to streamline its payment processes while earning reward points and holding on to cash float at the same time. The client adopted a hybrid payment strategy: 

  • Amex-Funded Transactions: The company funds its Peloton account with Amex up to the limit, allowing them to earn rewards. 
  • Bank Account Transfers: They seamlessly top up their Peloton account with funds from their bank account to pay vendors efficiently. 
  • Integrated Portal Management: The platform allows the company to manage all outgoing payments from a single interface. 
  • Flexible Fee Structure: A combination of a monthly platform fee and per-transaction fees ensures cost efficiency, with 10 free transfers per month included.

The Results

Since implementing Bill Pay by Card and the Peloton Platform, the company has experienced significant improvements: 

  • Time Savings: Payments are now centralized, reducing administrative burden. 
  • Better Cash Flow Management: They can strategically use Amex for rewards while handling larger transactions via bank transfers. 
  • Scalability: The system supports their growing business, allowing them to handle multiple events seamlessly. 

Summary

By leveraging our Platform’s flexibility and our lucrative Bill Pay by Card program, this small but growing event management company has optimized its supplier payments, improved financial efficiency, and positioned itself for future growth. This case highlights how businesses with limited payment flexibility can benefit from an integrated payment solution that balances credit card funding with traditional banking transactions. 

Case Study

Streamlining Payments for a Growing Events Business

Client Overview

A small, Vancouver-based event management company with four employees and annual revenues between $500,000 and $1 million faced challenges in managing supplier payments efficiently. The company organizes high-profile events and collects large sums from clients, which must then be distributed to various vendors, including caterers, lighting specialists, and venue providers.

The Challenge

Before adopting Peloton, the company struggled with: 

  • Limited Payment Flexibility: Their American Express (Amex) limit was too low to cover all supplier payments. 
  • Manual Transfers: They relied on multiple Interac e-Transfers, which had transaction limits and were time-consuming. 
  • Missed Rewards Opportunities: They wanted to maximize Amex rewards but could only fund a portion of their payments through their card. 

The Solution

Peloton’s Payments Platform and Bill Pay by Card program provided a seamless way for the company to streamline its payment processes while earning reward points and holding on to cash float at the same time. The client adopted a hybrid payment strategy: 

  • Amex-Funded Transactions: The company funds its Peloton account with Amex up to the limit, allowing them to earn rewards. 
  • Bank Account Transfers: They seamlessly top up their Peloton account with funds from their bank account to pay vendors efficiently. 
  • Integrated Portal Management: The platform allows the company to manage all outgoing payments from a single interface. 
  • Flexible Fee Structure: A combination of a monthly platform fee and per-transaction fees ensures cost efficiency, with 10 free transfers per month included.

The Results

Since implementing Bill Pay by Card and the Peloton Platform, the company has experienced significant improvements: 

  • Time Savings: Payments are now centralized, reducing administrative burden. 
  • Better Cash Flow Management: They can strategically use Amex for rewards while handling larger transactions via bank transfers. 
  • Scalability: The system supports their growing business, allowing them to handle multiple events seamlessly. 

Summary

By leveraging our Platform’s flexibility and our lucrative Bill Pay by Card program, this small but growing event management company has optimized its supplier payments, improved financial efficiency, and positioned itself for future growth. This case highlights how businesses with limited payment flexibility can benefit from an integrated payment solution that balances credit card funding with traditional banking transactions. 

Looking for a smarter way to manage your business payments?

Contact Peloton Technologies today.